Shipping Policy

Last Updated: [06 27, 2026]

Thank you for shopping with CareLiftAid. This Shipping Policy explains how we process, ship, and deliver orders for our patient transfer lift products.

Because our products are large and heavy home care equipment, shipping costs and delivery times may vary depending on the destination, order quantity, and carrier availability.

1. Order Processing Time

Orders are usually processed within 2–5 business days after payment confirmation, unless otherwise stated on the product page.

For pre-order items, the estimated shipping date will be shown on the product page or provided by our customer support team.

Orders are not processed or shipped on weekends or public holidays.

2. U.S. Shipping

We currently offer shipping within the United States.

Shipping fees are calculated based on your delivery region, order quantity, product weight, package size, and carrier rates.

Our product is heavy and may require special handling. For this reason, shipping costs may be higher than standard small-package shipping.

Estimated U.S. shipping starts from $99, and the final shipping cost depends on your delivery address and ZIP code.

3. Shipping Regions

Shipping rates may vary by region. Estimated shipping regions may include:

• West Coast / Nearby States
• Northwest / Mountain States
• Central United States
• East Coast / Far States
• Alaska and Hawaii

Orders to Alaska, Hawaii, remote areas, or special delivery locations may require a custom shipping quote before the order can be confirmed.

4. Multiple-Unit Orders

Shipping is generally calculated per unit because each patient transfer lift is packed in a large and heavy box.

If you order more than one unit, the shipping cost will increase based on the quantity ordered.

For bulk orders or multiple-unit purchases, please contact us for a custom shipping quote.

5. Delivery Time

Estimated delivery time for this product is usually 25–35 days from the order date to the customer’s delivery address, depending on the destination and carrier service.

Delivery times are estimates only and are not guaranteed. Weather conditions, carrier delays, holidays, incorrect addresses, or other unexpected events may affect delivery time.

6. Tracking Information

Once your order has shipped, we will provide tracking information by email when available.

Please allow some time for the tracking information to update after the package is picked up by the carrier.

7. Heavy Item Delivery

Our patient transfer lift is a heavy product. The package may require careful handling upon delivery.

Customers are responsible for ensuring that someone is available to receive the package if required by the carrier.

Please inspect the package upon delivery. If the package appears damaged, please take photos before opening it and contact us as soon as possible.

8. Shipping Address

Customers are responsible for providing a correct and complete shipping address.

Please make sure your name, street address, apartment or suite number, city, state, ZIP code, phone number, and email address are correct before placing an order.

If a package is delayed, returned, or undeliverable because of an incorrect or incomplete address, additional shipping fees may apply.

9. Failed Delivery or Refused Delivery

If a package cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or fails to respond to carrier delivery attempts, the customer may be responsible for additional shipping, return, or re-delivery fees.

Original shipping fees are non-refundable unless the issue is caused by our confirmed error.

10. Damaged During Shipping

If your product arrives damaged, please contact us within 7 days after delivery.

Please provide:

• Order number
• Photos of the damaged product
• Photos of the outer packaging
• Photos of the shipping label
• A short description of the issue

Please keep all packaging materials until the issue has been reviewed.

After review, we may offer replacement parts, a repair solution, a replacement product, a partial refund, or another appropriate solution depending on the situation.

11. Missing Parts

If any parts are missing from your package, please contact us within 7 days after delivery.

Please provide your order number and photos of all received parts so we can verify the issue and arrange a solution when applicable.

12. International Shipping

International customers should contact us before placing an order.

International shipping costs depend on the destination country, delivery address, quantity, package size, weight, customs requirements, and carrier availability.

Customers outside the United States are responsible for any customs duties, import taxes, VAT, local fees, customs clearance charges, and any other charges required by the destination country.

Delivery times for international orders may vary and are not guaranteed.

13. Pre-Order Shipping

For pre-order products, the estimated shipping date is provided as a reference only.

Pre-order shipping may be affected by production schedules, customs clearance, ocean freight, air freight, warehouse processing, and carrier availability.

If there is a significant delay, we will do our best to notify customers with updated shipping information.

14. Shipping Fees

Shipping fees are non-refundable unless the shipment issue is caused by our confirmed error, confirmed product defect, or verified shipping damage.

If an order is returned due to customer reasons, such as incorrect address, refused delivery, or failed delivery attempts, shipping and return shipping fees may be deducted from any eligible refund.

15. Contact Us

If you have any questions about shipping, delivery time, or shipping cost, please contact us before placing your order.

For a more accurate shipping quote, please provide your country, state, city, ZIP code, full delivery address, and order quantity.

CareLiftAid
Email:careliftaid@careliftaid.com
Website: https://careliftaid.com