Refund Policy

Last Updated: [06 27, 2026]

Thank you for shopping with CareLiftAid. We want every customer to understand our return and refund process before placing an order.

Because our products are heavy patient transfer and home care equipment, returns must follow the conditions below.

1. Return Eligibility

You may request a return within 7 days after delivery.

To be eligible for a return, the product must be:

• Unused

• Unassembled or not fully installed

• In original condition

• In original packaging

• With all parts, accessories, manuals, and packaging materials included

For hygiene and safety reasons, products that have been used for patient transfer, installed, damaged, modified, or returned with missing parts may not be eligible for return.

2. Return Authorization Required

Please contact us before sending any product back.

Returns sent without prior approval may not be accepted.

To request a return, please contact us with:

• Order number

• Customer name

• Delivery address

• Reason for return

• Photos or videos of the product and packaging

After reviewing your request, we will provide return instructions if the return is approved.

3. Return Shipping Cost

If the return is not caused by a product defect or shipping damage, the customer is responsible for the return shipping cost.

Because this product is heavy and large, return shipping costs may be high. We recommend keeping the original packaging until you are sure the product will not be returned.

Original shipping fees are non-refundable unless the return is caused by our error, confirmed product defect, or shipping damage.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days after delivery.

Please provide:

• Order number

• Photos of the damaged product

• Photos of the outer packaging

• Photos of shipping labels

• A short description of the issue

We will review the information and may offer a replacement part, repair solution, replacement product, partial refund, or full refund depending on the situation.

Please do not throw away the packaging until the issue has been reviewed.

5. Missing Parts

If any parts are missing, please contact us within 7 days after delivery with your order number and photos of all received parts.

After verification, we will help arrange replacement parts when applicable.

6. Refund Process

Once your returned item is received and inspected, we will notify you whether the refund is approved.

If approved, the refund will be processed to the original payment method.

Please note that payment providers or banks may take additional time to post the refund to your account.

7. Non-Refundable Items

The following items may not be eligible for return or refund:

• Used products

• Installed or assembled products

• Products damaged by misuse or improper operation

• Products missing parts or accessories

• Products not returned in original packaging

• Clearance or final sale items

• Custom or special-order items

• Products returned without prior authorization

8. Pre-Order Cancellation

Pre-orders may be canceled before the product has been shipped.

Once the order has shipped, it will follow our normal return policy.

If a pre-order has already entered the final shipping or fulfillment stage, cancellation may not be possible.

9. International Orders

For international orders, customers are responsible for return shipping costs, customs duties, taxes, import fees, and any local clearance charges unless the return is caused by our confirmed error or product defect.

International customers should contact us before placing an order to confirm shipping cost, delivery time, and import requirements.

10. Order Address Issues

Customers are responsible for providing a correct and complete shipping address.

If an order cannot be delivered due to an incorrect address, missing information, refusal of delivery, or failure to receive the package, additional shipping or return fees may apply.

11. Contact Us

If you have any questions about returns or refunds, please contact us before placing an order.

CareLiftAid
Email: careliftaid@careliftaid.com
Website: https://careliftaid.com