Terms of service

Last Updated: [06 27, 2026]

Welcome to CareLiftAid. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or purchasing any product.

1. Overview

CareLiftAid provides patient transfer lift products and related home care equipment information for customers, caregivers, families, and care support users.

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using this website under the supervision of a parent, guardian, or authorized representative.

2. Product Information

We make reasonable efforts to display product information, specifications, images, descriptions, pricing, and availability accurately.

However, we do not guarantee that all product information on the website is always complete, current, or error-free. Product specifications, packaging, features, colors, accessories, and availability may be updated or changed without prior notice.

Product images are for reference only. The actual product may vary slightly due to production updates, lighting, photography, screen display, or packaging changes.

3. No Medical Advice

The information provided on this website is for general product and home care support purposes only. It is not medical advice, professional healthcare advice, diagnosis, treatment, or a substitute for guidance from a doctor, therapist, nurse, or qualified healthcare professional.

Before using any patient transfer equipment, customers should consult with a qualified healthcare professional if they are unsure whether the product is suitable for a specific user, medical condition, home environment, or care situation.

4. Safe Use Responsibility

Customers and caregivers are responsible for reading all product instructions, safety warnings, and usage guidelines before using the product.

The product should only be used by responsible adults who understand safe patient transfer practices.

Customers are responsible for ensuring that:

• The user is suitable for this type of transfer equipment

• The product is assembled correctly

• The product is used on a suitable surface

• The product is not overloaded beyond its stated weight capacity

• The caregiver follows safe transfer procedures

• The product is checked before each use

CareLiftAid is not responsible for injury, damage, or loss caused by misuse, improper assembly, unsafe operation, exceeding weight limits, unauthorized modification, or failure to follow instructions.

5. Orders and Acceptance

When you place an order on our website, you agree to provide accurate, complete, and current information.

After an order is placed, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of the order. We reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, pricing errors, payment issues, suspected fraud, incorrect shipping information, or delivery restrictions.

If an order is canceled after payment has been made, we will issue a refund according to our refund process.

6. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Product prices do not include shipping fees, sales tax, customs duties, import taxes, or other applicable charges unless clearly stated on the product page or checkout page.

We reserve the right to update pricing, promotions, shipping fees, and product availability at any time without prior notice.

Payment must be completed before an order can be processed or shipped.

7. Shipping

Shipping costs and delivery times vary depending on the delivery address, order quantity, product weight, package size, carrier availability, and delivery region.

Because our products are large and heavy, shipping costs may be higher than standard small-package shipping.

Estimated shipping information is provided for reference only and is not guaranteed. Delivery may be affected by carrier delays, weather, holidays, address issues, customs clearance, or other unexpected events.

Please review our Shipping Policy for more details.

8. Pre-Orders

Some products may be offered as pre-order items.

Pre-order shipping dates are estimates only and may change due to production schedules, customs clearance, freight delays, warehouse processing, or carrier availability.

If there is a significant delay, we will make reasonable efforts to provide updated information.

Pre-orders may be canceled before shipment unless the order has entered the final fulfillment or shipping stage.

9. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

Because our products are heavy patient transfer and home care equipment, returns must meet specific conditions. Used, installed, damaged, modified, or incomplete products may not be eligible for return.

Customers may be responsible for return shipping costs unless the return is caused by our confirmed error, confirmed product defect, or verified shipping damage.

Please review our Refund Policy before placing an order.

10. International Orders

International customers should contact us before placing an order.

Customers outside the United States are responsible for confirming whether the product can be legally imported and used in their country or region.

International customers are responsible for customs duties, import taxes, VAT, local fees, customs clearance charges, and any other charges required by the destination country.

CareLiftAid is not responsible for delays, additional costs, or delivery issues caused by customs, import restrictions, incorrect documentation, or local regulations.

11. Damaged, Defective, or Missing Items

If your product arrives damaged, defective, or with missing parts, please contact us within the time period stated in our Refund Policy or Shipping Policy.

You may be required to provide photos, videos, packaging images, shipping label images, order number, and a description of the issue.

Depending on the situation, we may offer replacement parts, repair support, a replacement product, partial refund, full refund, or another appropriate solution.

Please do not discard packaging materials until the issue has been reviewed.

12. Website Use

You agree not to use our website for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.

You may not:

• Interfere with website security or operation

• Attempt to access unauthorized areas of the website

• Use false or misleading information

• Copy, reproduce, or resell website content without permission

• Use the website to distribute spam, malware, or harmful code

• Violate any applicable law or regulation

We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

13. Intellectual Property

All website content, including text, images, logos, product descriptions, graphics, designs, layout, and branding, is owned by or licensed to CareLiftAid unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use our website content for commercial purposes without prior written permission.

14. Third-Party Services

Our website may use third-party services, including payment processors, shipping carriers, analytics tools, plugins, or external links.

We are not responsible for the content, policies, actions, or services of third-party websites or service providers.

Your use of third-party services may be subject to their own terms and privacy policies.

15. Limitation of Liability

To the maximum extent permitted by applicable law, CareLiftAid shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

CareLiftAid is not responsible for injury, loss, damage, or expense caused by improper use, unsafe operation, incorrect assembly, failure to follow instructions, unauthorized modification, unsuitable user conditions, or use of the product outside its intended purpose.

Our total liability for any claim related to a product or order shall not exceed the amount paid by the customer for that product or order.

16. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” basis.

Except as expressly stated, we do not make warranties or guarantees regarding uninterrupted website access, error-free content, product suitability for every user, or delivery within a specific time frame.

Some jurisdictions do not allow certain warranty limitations, so some of the above limitations may not apply to you.

17. Customer Information

You agree to provide accurate and complete information when placing an order or contacting us.

You are responsible for maintaining the confidentiality of any account information, login details, or order information associated with your use of our website.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

18. Changes to These Terms

We reserve the right to update, change, or replace these Terms of Service at any time.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated terms.

19. Governing Law

These Terms of Service shall be governed by the laws of State of Wyoming, United States, without regard to conflict of law principles.

Any disputes related to these terms, our website, products, or services shall be handled in accordance with applicable laws and procedures in the relevant jurisdiction.

20. Contact Us

If you have any questions about these Terms of Service, please contact us before using our website or placing an order.

CareLiftAid
Email:careliftaid@careliftaid.com
Website: https://careliftaid.com
Business Name: BuyEasy China LLC