FAQ

We currently support delivery to the United States. Customers outside the United States are welcome to contact us for an international shipping quote before placing an order.

Delivery time depends on stock status, shipping method, and destination. For pre-order items, the estimated delivery time will be shown on the product page or confirmed by email before shipment.

Yes. International customers should contact us before ordering. Please include your country, city, postal code, full delivery address, and quantity so we can confirm shipping cost and estimated delivery time.

For international orders, customs duties, taxes, import fees, and local clearance requirements are the responsibility of the buyer. These costs are not included in the product price unless clearly stated.

A pre-order means you can place an order before the product is ready for immediate shipment. The product will be shipped according to the estimated schedule shown on the product page or confirmed by us.

You may request to cancel a pre-order before the product has been shipped. Once the order has been shipped, it will follow our normal return policy.

Yes. We will provide updates if there are important changes to the estimated shipping time.

Available payment methods may include credit card, PayPal, bank transfer, or other approved payment options shown at checkout.

Yes. Payments are processed through secure third-party payment providers. We do not store your full credit card information on our website.

Yes. If you need an invoice, please contact us with your order number and billing information.

Returns may be accepted for unused products in original condition and original packaging. Please contact us before sending any item back.

Please contact us within 14 days after delivery if you would like to request a return. Return requests made after this period may not be accepted.

If the return is due to a product defect or shipping damage, please contact us with photos or videos so we can review the issue. For returns not caused by product defects, the customer is responsible for return shipping costs.

For hygiene and safety reasons, used products, installed products, or products with missing parts may not be eligible for return unless there is a confirmed quality issue.

After the returned item is received and inspected, we will process the refund according to the original payment method. Processing time may vary depending on the payment provider..

Please contact us as soon as possible with your order number, photos of the damaged product, and photos of the packaging. We will review the issue and help arrange a solution.

Please contact us with your order number and photos of the received parts. We will check the issue and assist with replacement parts if needed.

Please contact us as soon as possible. If the order has not been shipped, we will try to update the address. Once the order has been shipped, address changes may not be possible.

You can contact us through our contact form or by email. For faster support, please include your order number, country, and a clear description of your question.